Water / Sewer Service

To Start Water & Sewer Service the City of Hollister requires:
• A Utility Start/Stop Form (link to form below)
Utility Start/Stop Form (English) (PDF File 290KB)
Utility Start/Stop Form (Spanish) (PDF File 295KB)
• A closing statement, mortgage statement, grant deed or rental agreement
• A government issued photo ID
• A $150 deposit (Master Card, Visa, Discover, cash, check, money order or cashier’s check)

All items must be received in our office before 3pm for same day service or in advance of the day you are requesting services.  We are unable to back date service requests.  You can also leave an envelope with all of the items in our overnight drop box located directly in front of our office.  Anything left in the overnight drop box will be processed the following business day.

Our office is located at 327 Fifth Street, our office hours are Monday through Friday from 8:30am to 4:30pm (Closed for Lunch hour 12pm - 1pm). Phone number (831) 636-4301.

Current Water/ Wastewater (Sewer) Rate Information, as of January 1, 2018.

 Meter Service Charge Consumption Charge
 Monthly Service
Meter Size / Charge No HFC Allocation Single Family Residential
5/8" - $13.29 (Most Single Family Residential Dwellings have 5/8" meters)
3/4" - $13.29
1" - $28.16
1-1/2" - $52.68
2" - $78.95
3" - $155.53
4" - $232.13
6" - $461.93
8" - $713.61Wastewater (Sewer) Rates
Customer Class                             Fixed Charge            Qty Charge ($/hcf)
Single Family                                   $80.38
Multi-Family                                     $70.07
Mobile Home                                    $49.17
Low Strength                                   $46.23                      $8.70
Moderate Strength                           $95.74                      $10.37
Schools                                           $1.73  (Monthly Rate per Student)
Septage Customers                          $0.26  (Rate per Gallon)Street Sweeping Rate                   $2.40
$3.38 - 0 to 9 hcf
$5.54 - 10 to 15 hcf
$6.34 - over 15 hcfAll Other Classes
$4.39 for every hcf

To Stop Water or Sewer Service:    Please complete the Start/Stop Water Service Form and return it to Finance Utility Payment Center for processing at 327 Fifth Street, email it to hollisterbilling@hollister.ca.gov, fax to (831) 636-4369, or mail it to 327 Fifth Street, Hollister, CA 95023.

Water Shutoff Policy (PDF File 159KB)
Política de Desconexión del Agua - SB998 (PDF File 156KB)

ACH Form (English) (PDF File 162KB)
ACH Form (Spanish) (PDF File 92KB)
Construction Meter Form (PDF File 176KB)
Senior Discount Form (English) (PDF File 150KB)
Senior Discount Form (Spanish) (PDF File 130KB)
Utility Start/Stop Form (English) (PDF File 290KB)
Utility Start/Stop Form (Spanish) (PDF File 295KB)

Payments can be made online or over the phone by calling (833) 208-7230.

Click on the link above to pay your Utility Bill Online using Visa or MasterCard. (A $1.25 Processing Fee is charged by (ECH) Electronic Clearing House). Dog Licenses CANNOT be paid by using Utility Bill Pay Online. Currently Dog License Payments are NOT available online. Payments can also be made by phone at 1-833-208-7230.